Privacy Policy

Smilefun respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit en.smilefunhealth.com, create an account, subscribe to marketing communications, contact us, or purchase our dietary supplements and other products.

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1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Identity and Contact Information

  • Name
  • Email Address
  • Phone Number
  • Billing Address
  • Shipping Address

Account Information

If you create a website account, we may collect:

  • Username or login information
  • Account settings
  • Order history
  • Shopping cart and wish list information

Transaction and Order Information

  • Purchased or viewed products
  • Order number
  • Purchase date
  • Order amount
  • Delivery information
  • Return and refund records

Payment card information is typically processed directly by third-party payment service providers, and we generally do not store full credit card numbers.

Website and Device Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Page visit records
  • Click and interaction behavior
  • Referring page
  • Cookie identifiers
  • Approximate location data

Information you voluntarily submit

  • Contact form content
  • Customer service inquiries
  • Product reviews
  • Survey feedback
  • Promotional or email subscription information

2. How We Use Personal Information

We may use your information to:

  • Process and fulfill orders
  • Collect payments
  • Arrange delivery
  • Provide order status notifications
  • Handle returns, refunds, and customer complaints
  • Create and maintain customer accounts
  • Respond to inquiries
  • Prevent fraud and unauthorized transactions
  • Maintain website security
  • Improve website functionality and user experience
  • Analyze website traffic and sales performance
  • Send marketing communications (subject to consent)
  • Measure the effectiveness of advertising and marketing campaigns
  • Fulfill tax, accounting, and other legal obligations
  • Protect the legitimate rights and interests of the company, consumers, and third parties

3. How We Disclose Personal Information

We may provide necessary information to third parties that assist in our business operations, such as:

  • Payment processing service providers
  • Website hosting and e-commerce service providers
  • Logistics and courier companies
  • Warehousing and order fulfillment service providers
  • Customer service tools
  • Email marketing service providers
  • Data analytics service providers
  • Advertising and marketing service providers
  • Fraud prevention service providers
  • Accountants, lawyers, and other professional advisors

We may also disclose personal information when required by law, court order, or government agency request, or when necessary to protect legitimate rights and interests.

4. Sale or sharing of personal information

We do not monetize personal consumer information through direct sales in the traditional sense. However, under certain U.S. state privacy laws, the use of third-party advertising, cookies, or cross-site behavioral advertising technologies may be considered a “sale,” “sharing,” or “targeted advertising.” If applicable law grants you the right to opt out of such activities, we will provide a reasonable method for doing so.

5. Marketing emails

If you choose to subscribe to our marketing emails, we may send you:

  • Product Information
  • Promotions
  • New Product Information
  • Special Events

You can unsubscribe at any time by clicking the “Unsubscribe” link in the marketing emails.

Even if you opt out of marketing emails, we may still send you necessary information regarding orders, payments, security, or customer service.

6. Data Retention

We retain personal information only for the period reasonably necessary to achieve the relevant business or legal purposes, including:

  • Complete transactions
  • Maintain order records
  • Tax and accounting requirements
  • Fraud prevention
  • Handle disputes
  • Fulfill legal obligations

7. Data Security

We implement reasonable technical, administrative, and organizational measures to protect personal information. However, no method of internet transmission or electronic storage can guarantee absolute security; therefore, we cannot guarantee the absence of any unauthorized access, disclosure, or security incidents.

8. U.S. State Privacy Rights

Depending on your state and applicable law, you may have some of the following rights:

  • Inquire about the personal information we collect
  • Obtain a copy of your personal information
  • Request the deletion of personal information
  • Request the correction of inaccurate information
  • Opt out of the sale or sharing of personal information
  • Opt out of certain targeted advertising
  • Limit the use of certain sensitive information where permitted by law
  • Appeal decisions regarding certain privacy requests
  • Not be discriminated against for exercising privacy rights as permitted by law

The applicability of these rights depends on the relevant state laws and whether the company meets the applicability thresholds established by those laws.

9. California residents

If the California Consumer Privacy Act (CCPA, as amended) applies to the Company, California residents may have the right to:

  • Right to know what personal information we collect
  • Right to request access to personal information
  • Right to request deletion of personal information
  • Right to request correction of inaccurate information
  • Right to opt out of the sale or sharing of personal information
  • Right to limit the use of sensitive personal information, where applicable
  • Right not to be discriminated against for exercising privacy rights

Privacy requests may be submitted via the following contact methods:
Email: SmilefunLJ@163.com

To protect consumer information, we may verify your identity before processing your request.

10. Global Privacy Control

Where required by applicable law, if your browser sends a valid Global Privacy Control (GPC) signal, we will process that signal in accordance with applicable law.

11. Children’s Privacy

This website is not specifically directed at children under the age of 13. We do not knowingly collect personal information directly from children under the age of 13 through this website. Even if some dietary supplements are suitable for children, the relevant products should be purchased and managed by parents, guardians, or other responsible adults. If you believe that a child has submitted personal information to us without proper authorization, please contact us.

12. Third-party websites

This website may contain links to third-party websites, social media, payment services, or other third-party services. We do not control the privacy practices of these third parties and recommend that you read their privacy policies before submitting information to them.

13. Privacy Policy Update

We may update this Privacy Policy in response to legal, business, or technical changes. Updated versions will be posted on this website, and the effective date at the top will be updated.

14. Contact Information

If you have any questions regarding this Privacy Policy or the handling of personal information, please contact:
Kang Tu International Trading Co., Limited (Smilefun)
Address: RM 104 UNIT A 21/F TOWER B BILLION CENTRE, NO.1 WANG KWONG ROAD, KL
Phone: 17613169320
Email: SmilefunLJ@163.com
Website: en.smilefunhealth.com